I purchased a version of software that failed to activate automatically or through the suggested phone service. They indicated that my installation ID was invalid. During a chat session, a representative refused to provide any solutions to fix the software issue. I was given two options: allow a remote session through third-party software or request a refund. This is an unreasonable choice. Granting access to my system raises significant privacy and security concerns. Any assistance they could provide should have been communicated to me directly, as I have a good understanding of technology. I recommend looking for alternatives.
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