Review Time
Each time I've attempted to install a specific software product I purchased from the company, the activation key fails to work unless a representative remotely accesses my PC and carries out several unclear steps to resolve the issue. They never provide me with guidance on how to handle this on my own. Previously, I could contact support via phone or chat, but now, no one answers the phone, and the chat option is solely an AI bot.
Every time I attempt to install a specific software I purchased from this service, the activation key fails unless someone from the support team remotely accesses my PC and performs several unclear steps to resolve the issue. They never provide me with instructions to handle this independently. Previously, I could contact support via phone or chat, but now there’s no phone support, and the chat is only managed by an AI.
The original order for a software key worked well. However, after needing to reinstall my operating system, the activation key for the software failed to work again. I reached out to support several times through chat and email but received no response. A representative would connect to the chat but never followed up. PROCEED WITH CAUTION! I will look for software elsewhere.
I purchased a version of software that failed to activate automatically or through the suggested phone service. They indicated that my installation ID was invalid. During a chat session, a representative refused to provide any solutions to fix the software issue. I was given two options: allow a remote session through third-party software or request a refund. This is an unreasonable choice. Granting access to my system raises significant privacy and security concerns. Any assistance they could provide should have been communicated to me directly, as I have a good understanding of technology. I recommend looking for alternatives.
I purchased a software key from them. A representative sent me the wrong key. When I requested the correct one, it still didn’t work. They directed me to live support, where the representative was unhelpful and dismissive of my concerns. I called their customer service, and the same representative was rude, insisting that the keys were equivalent, which they are not. He then stated I wouldn’t receive a refund, told me to stop calling, and hung up. They later claimed I purchased a key they don’t even offer. Exercise caution!
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