My "exciting new product" was ordered on Dec 9th and still hasn't arrived by today, Dec 26th. On the phone today with Archer in Customer Service, he said it has been shipped and will arrive Jan 1st-3rd. The item is only coming from Edison NJ to Brooklyn NY. Their carrier is a company you have never heard of, not UPS, or FedEx, or even USPS. I said that's not a shipping company, it's just effectively a warehouse. I said I won't be here next week, I will be traveling. They said no, no, no. "The item has been shipped and that's our policy." I said your company is a Scam. I coild have walked the distance from Edison NJ to Brooklyn NY in less time.
Eventually I said something different. I said I will contact my bank credit card company. Those were the magic words! Suddenly: he said I will give you a refund, and when (if?) the product arrives, you don't have to return it. The refund will take 5-7 days, he said, but I was able to see it as "pending" in my account immediately!
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