Review Time
My "exciting new product" was ordered on Dec 9th and still hasn't arrived by today, Dec 26th. On the phone today with Archer in Customer Service, he said it has been shipped and will arrive Jan 1st-3rd. The item is only coming from Edison NJ to Brooklyn NY. Their carrier is a company you have never heard of, not UPS, or FedEx, or even USPS. I said that's not a shipping company, it's just effectively a warehouse. I said I won't be here next week, I will be traveling. They said no, no, no. "The item has been shipped and that's our policy." I said your company is a Scam. I coild have walked the distance from Edison NJ to Brooklyn NY in less time.
Eventually I said something different. I said I will contact my bank credit card company. Those were the magic words! Suddenly: he said I will give you a refund, and when (if?) the product arrives, you don't have to return it. The refund will take 5-7 days, he said, but I was able to see it as "pending" in my account immediately!
I ordered my "exciting new product" on December 9th, and as of today, December 26th, it still hasn’t arrived. I spoke with a representative in Customer Service, who claimed it had been shipped and would arrive between January 1st and 3rd. The item is only traveling from Edison, NJ, to Brooklyn, NY. They use an unknown carrier, not UPS, FedEx, or even USPS. I pointed out that this isn’t a legitimate shipping company, just a warehouse. I mentioned I would be traveling next week, but they insisted, "The item has been shipped, and that’s our policy." I expressed my frustration by stating that the company is a scam. I could have walked from Edison to Brooklyn faster! Eventually, I mentioned contacting my bank, and suddenly, the representative offered a refund, saying I wouldn't need to return the product if it ever arrives. He claimed the refund would take 5-7 days, but I saw it as "pending" in my account immediately!
This company is associated with NoBlu Vision glasses. The credit card transactions go through their account. Interestingly, the refund policy differs between their main site and the one for the subpar glasses sold at another site. Bottom line: avoid any products from this company; they are untrustworthy!
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