I contacted the service provider, but it felt like their priority was selling me their annual maintenance plan rather than the solar battery itself, which seems to be where they profit the most. They requested a $350 deposit, assuring me it was refundable while I explored other options. After finding a better deal elsewhere, I sought a refund from them. It took nearly a month for any response, despite my multiple calls, which only led to being placed in a queue without the ability to stay on the line. Eventually, I received a message indicating my refund would be processed by the end of the week, but given the delays, I'm not optimistic. The service was lacking, and their communication was even worse. In contrast, the other provider kept me updated regularly, which I greatly appreciated.
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