solarfast.co.uk

4.3
4.3 Based on 21 reviews

...

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CF75
Incomplete Work and Unprofessional Conduct

I ordered a solar system in October 2025, and while work started in early December, it remains incomplete with no expected finish until after 9th January. Communication and scheduling were poor, leading to constant delays and a lack of information for proper planning. Scaffolding was left up for over five weeks, including during Christmas. The installation was chaotic, with incorrect information and pressure to change the design on the installation day. Damage occurred during the install, with several roof tiles broken and unnecessary holes drilled. The Operations Manager indicated that the broken tiles would remain exposed for over five weeks. The design lacked the expected expertise, and a more effective layout was possible but never discussed. Overall, we are still waiting for completion, repairs, and removal of scaffolding. A very disappointing experience, and I would not recommend.

1
Date of experience: Dec 05, 2025

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