The sales and installation process with the service was excellent, deserving of a 5-star rating. The team was professional, efficient, and clearly communicated all aspects of the product, including the monitoring feature. However, there is a significant gap in after-sales support, particularly within the Technical Department. A major concern is the difference between the advertised "monitored" product and the actual experience: instead of the team proactively identifying issues, customers must initiate contact to report problems. Additionally, response times from the Technical Department have been unsatisfactory, leading to frustration. While the initial experience was strong, improvements in technical support are essential to fulfill the product's promise and ensure a consistent, high-quality customer experience.
Claim your business profile now and gain access to all features and respond to customer reviews.
