I really love the scent of the BumBum and CoCo Cabana creams that this company makes. They grew fast, and have a lot of popularity. It's priced pretty high, but the scent is addictive, and it's amazing what people are willing to pay... HOWEVER: They have recently expanded to other products, like body sprays, and candles. The sprays initially smell great, but lose their scent after 20 minutes or so. $20 for one ounce of spray, that doesn't hold its smell? No thank you.The candle is their new big release. I personally was really excited, until I saw them charging $45 for a single wick candle, that's burn time is guesstimated at 30 hours. That's more than a dollar an hour!! Greedy, greedy, greedy!! I can purchase a 3 wick candle from bath and bodyworks that is $20 cheaper, contains better ingredients, and will burn for 2 months! They released a smaller version of the candle in a collectors set. Still overpriced, but came with a tub of lotion, so I bit the bullet and purchased it. It does smell wonderful, but is VERY cheaply made. 2 hours into my initial burn, the candle continued to extinguish itself. It's not even half way through the candle. I wrote customer service, and their response blows my mind!! They said that it's a safety feature for the candle to put itself out, and that when the wax reaches about 1/2 inch left, it would no longer burn. I politely explained that there's a LOT more than a 1/2 inch of wax left, and I believed that I have a bad candle. Instead of offering to exchange the malfunctioning candle, they told me to use it on a wax melter. I didn't buy wax melts!! I bought a candle to burn!! If I wanted melts, I would have bought melts!! CS persisted that there's no way my candle is bad, they glue the wick clips to the bottom of the jar. So, I melted the candle in my oven, and the clip is actually floating in the candle sideways, not glued or attached to anything!! I sent pictures, and videos, only to be ignored. I will never give my money to a company that refuses to stand behind their product again!! I have also purchased the glow oils, and Sun screen. The bottles have zero heat tolerance, and have melted beyond useable conditions. Why are you charging $50 for products that are so cheap?? Just because you stumbled on a good scent??!! Ex fan!!Never a customer again!!
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