I did BOTH the remote fitting and sent in casts of my feet AND flew to London and spent an afternoon in their shop getting measured to assure fit for two pairs of boots. They did NOT have a "scanner" (I've used them before when fitted for ski boots). They just took pictures with an IPAD and claimed it was good enough. The first sets of boots arrived unwearable. I am a US 7.5 extra wide. These boots (both pairs) were somewhere around a size 9. And too narrow. And the knee high boots were not only too loose, they were unevenly loose (left to right). I sent them back after going through a huge number of emails, sending photographs, etc over and over. I ordered these boots 11 months ago to wear on my 25th Anniversary cruise.. which departs in 6 days.The new knee high boots arrived last night. I can't zip them. They are not custom. I don't think anything they do is specifically custom. They slap together premade parts in a Chinese factory with an appalling lack of attention to detail. These are very narrow .. just like off the shelf boots are narrow in the shaft. I have wide calves. They had the audacity to claim that they "used my measurements". There's simply no way. We are asking for a refund at this point - the whole purpose of having these boots was for the trip. I am skeptical of getting it based on other reviews. But even with boots I couldn't zip, they asked "what other fitting details can you give us." I can't give any. I can't walk in the boots. The Chinese order material was in the bottom of the box. Regrettably, I don't read Chinese.All I can say is stay away. False advervising, overpromise, underdeliver. I gave them almost a year to make this right before posting a negative review.
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