solelyoriginal.com

4
4 Based on 20 reviews

Technology has finally cracked the secret to comfy heels with these custom-made shoes. It all starts with a 3D scan of your foot. Solely Original uses high-tech digital software to create perfectly fitting shoes....

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Average Rating

4

/
5

20 Reviews

5 Star
62%
4 Star
10%
3 Star
5%
2 Star
0%
1 Star
24%

All Reviews

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Review Time

Kelly Carlucci
I recently purchased Soley fruit jekry from Costco. The box said 10 mango raspberry and 6 mango blue

I recently purchased Soley fruit jekry from Costco. The box said 10 mango raspberry and 6 mango blueberry.
16 total... well I received 12 mango blueberry in the box.
Kind of a little annoyed as they are not cheap when you are trying to cleaner ingredients for your children. Not sure I'd purchase again since I didn't get what box label and they shorted me 4 bars.

1
Date of experience: Apr 19, 2026
Kelly Carlucci
I recently purchased Soley fruit jekry…

I recently purchased Soley fruit jekry from Costco. The box said 10 mango raspberry and 6 mango blueberry.16 total... well I received 12 mango blueberry in the box. Kind of a little annoyed as they are not cheap when you are trying to cleaner ingredients for your children. Not sure I'd purchase again since I didn't get what box label and they shorted me 4 bars.

1
Date of experience: Apr 19, 2026
Fern Fisher
Misshaped feet, Solely saves they day

I have extremely wide feet and therefore it’s very troublesome for me to find well fitting and nice looking shoes. I’ve used their bespoke service for 4 pairs now and I’m very satisfied. It may get some tries to get everything right with the first pair but since their customer service is friendly and helpful this isn’t and issue, and very normal for a bespoke service. High priced you may say but I’d say that you get what you pay for. I’m a very satisfied returning costumer and don’t know what I would do without them.

5
Date of experience: Jun 15, 2025
Rob Morgan
Excellent shoes and wonderful team

After a little back and forth to understand my needs and some initial issue with measurements, I visited their office and had a very enthusiastic chat with them. Leaving that day, I felt very excited for my shoes to arrive. Due to a change in circumstances I needed the heels quicker than planned and the ladies delivered. I love the look, the feel, the fact they match my images almost perfectly, I requested some changes to the image, I can't wait to try these heels with the full outfit and at the theatre.

5
Date of experience: Feb 05, 2025
Tonya L.
Solely Original offers a unique bespoke…

Solely Original offers a unique bespoke shoe service with some positives and a few drawbacks. Their custom-fit options can be life-changing for those with hard-to-fit feet, providing tailored shoes that meet specific needs. Customer service is generally helpful and responsive, ensuring adjustments are made when needed. However, issues like faulty materials for casting and additional charges for replacements can dampen the experience. Overall, the craftsmanship is good, but there’s room for improvement in some aspects of their service. 3/5.

3
Date of experience: Feb 03, 2025
Miriam Scott
Christmas 2022 gift and still have £360 pair of shoes that don’t fit!

If you look back to 11th October 2023 you’ll see my one star review of Solely Original. I’m sorry to say, one year later my wife is still yet to have a decent pair of shoes that fit her!Having sent them back once for adjustment they came back feeling as though nothing has been done to them. Having gone through the lengthy process of documenting the bad fitting process again and sending the details in July we are still yet to be offered any resolution to this. I really would have thought a negative review would have received reasonable attention so to turn a one star review into a more positive experience.Now looking at how to get our money back!AVOID!!

1
Date of experience: Oct 11, 2024
Misty Cook
Friendly

Friendly. Works with you the whole process. Well worth the price tag.

5
Date of experience: Sep 18, 2024
Carlton Adams
Solely UNORIGINAL. Do not buy.

I did BOTH the remote fitting and sent in casts of my feet AND flew to London and spent an afternoon in their shop getting measured to assure fit for two pairs of boots. They did NOT have a "scanner" (I've used them before when fitted for ski boots). They just took pictures with an IPAD and claimed it was good enough. The first sets of boots arrived unwearable. I am a US 7.5 extra wide. These boots (both pairs) were somewhere around a size 9. And too narrow. And the knee high boots were not only too loose, they were unevenly loose (left to right). I sent them back after going through a huge number of emails, sending photographs, etc over and over. I ordered these boots 11 months ago to wear on my 25th Anniversary cruise.. which departs in 6 days.The new knee high boots arrived last night. I can't zip them. They are not custom. I don't think anything they do is specifically custom. They slap together premade parts in a Chinese factory with an appalling lack of attention to detail. These are very narrow .. just like off the shelf boots are narrow in the shaft. I have wide calves. They had the audacity to claim that they "used my measurements". There's simply no way. We are asking for a refund at this point - the whole purpose of having these boots was for the trip. I am skeptical of getting it based on other reviews. But even with boots I couldn't zip, they asked "what other fitting details can you give us." I can't give any. I can't walk in the boots. The Chinese order material was in the bottom of the box. Regrettably, I don't read Chinese.All I can say is stay away. False advervising, overpromise, underdeliver. I gave them almost a year to make this right before posting a negative review.

1
Date of experience: Jan 02, 2024
Carry Coleman
Beautiful shoe clips

I ordered some beautiful shoe clips! I’ve had many compliments on them. They completely change the look of my shoes, where I’ve been asked if my shoes were new!

5
Date of experience: Jul 01, 2023
Tyler Cooper
Fantastic great quality shoes

Fantastic great quality shoes. The most comfortable pair I own.

5
Date of experience: Jun 23, 2023

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Business Details

  • Technology has finally cracked the secret to comfy heels with these custom-made shoes. It all starts with a 3D scan of your foot. Solely Original uses high-tech digital software to create perfectly fitting shoes.

  • email info@solelyoriginal.com
  • language https://www.solelyoriginal.com

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