As Diane stated in her 1/5 review, if I could I would give a zero rating for this equipment and for Sole Fitness customer service! We purchased an ST90 treadmill for over $3700 the end of December 2025 only to have it delivered out of the box not functioning. We contacted support within 48 hours as we received the treadmill on a Saturday and their offices were closed. Tech support (two different people) told us that we would need to have a third party technician come out to diagnose the problem of which they could not give us a time or date as to when they could come since we would be the one contacting the technician. We elected to replace the bottom console ourselves (which as Diane stated in her review), looked as though it was just thrown in the box with bubble wrap and a handwritten part number written on the part. My husband and I replaced the part and we still received the safety key error not detected. We were told on two separate occasions via tech support, that it is standard procedure that Sole Fitness receives the equipment from the factory (not sure if this is true for all their equipment maybe just the ST90), takes it out of the box, puts it together to makes sure it works, then takes it apart only to put it back in the box before shipping it to the customer. Now does that make any sense? Wouldn't you check the functioning of the equipment at the factory before putting it in the box? We contacted Sole Fitness via email to have an RMA, as we no longer trust the machine or the company. They stated that we must pay for the shipping and pick up fee as well as the restocking fee, even though Sole Fitness failed to provide us with a brand new functioning treadmill. We are willing to pay for the shipping and pick up, but we DO NOT believe that we should have to pay the $370 restocking fee as we did not receive a functioning piece of equipment. We want this treadmill out of our home. Sole Fitness states on their website under the RMA that one must pay the restocking fee for ANY reason, but how do we know what the reason is when we have never been able use it. WE DO NOT WANT A REFURBISHED MACHINE repaired with parts from who knows where. We entered into a contract that we were purchasing a new ST90 not one with replacement parts. We hope Sole Fitness does the right thing and refunds our $4600 minus the shipping and pick up fees.
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Sole Fitness features a full line of award winning fitness equipment: treadmills, ellipticals, and exercise bikes
