It seems that customer service especially when it comes to products purchased doesn't exist much anymore. However I want to take a moment to shout a company that still does it! Solgaard is the bomb! We love their products so much that we have purchased 3 suitcases and 2 travel backpacks. We love everything about them and they have helped make travel easier.
Recently the wheels on one the suitcases were not rolling as smooth and one side of their patented "closet" system broke at a seam. I reached out and sent pictures. Within 24 hours I received a response apologizing and asking for a batch number. After finding the batch number easily (thanks to clear guidance) and emailing it I received another response within 24 hours that a new suitcase and closet system were on their way and thanking us for being loyal customers!
No fuss or asking us to prove anything, just a simple thank you and we got you!
If you are looking to upgrade your luggage, we highly recommend Solgaard! They even use Recycled Ocean Plastic!
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A design-driven brand using business as a force for good. Solgaard's premium luggage and accessories collection is crafted through sustainable innovation.
Pioneers of utilizing recycled materials in its fabrics (Shore-Tex®) and travel gear (including the award-winning Carry-On Closet®), in cooperation with The Solgaard-Nyx Foundation and its network of plastic collection impact partners, Solgaard cleans up six pounds of ocean-bound plastic with every purchase.
As of April 2025, approximately three million pounds of ocean-bound plastic has been cleared from coastal communities as part of the brand’s regenerative business impact commitments.
Relentless in his pursuit to create an economic engine for good, Norwegian Canadian entrepreneur and designer, Adrian Solgaard, founded Solgaard in 2016.
Solgaard is B Corp Certified.
Learn more at: www.solgaard.co and www.solgaard.co/impact.See more
