DO NOT BOOK WITH SOLMAR!!!!!Just returned from Santiago de Compostella and booked our car hire through DoYouSpain. Unfortunately they use Solmar, a company who are scam artists and really unpleasant. On arrival even after showing them our rental voucher they insisted we had to take the full to empty fuel option even though our agreement said we had the full to full option( which I had paid extra for). After a lot of arguing they agreed to honour that. Then came the hard sell for the insurance. After refusing it, we were told that if we didn't take it they would inspect the car with a magnifying glass. We said no problem because we are frequent travellers and careful drivers and had never had any accidents or problems. When we tried taking photos of the car to make sure we had proof of its state before driving off we were told we couldn't take photos and the guy was very aggressive towards us. He then went on to say that Solmar didn't accept photos in disputes anyway?? He then continued to tell my husband that he didn't like English people because they think they are superior and never want to take insurance!!! Finally, when we returned the car this morning they charged us €134 for a tiny scratch on the hub cap which was already there (but had not been noted on the contract). So they managed to recoup the money for the insurance we declined anyway. BEWARE OF SOLMAR they are racist, rude, aggressive and complete con artists. If I could post this without any stars I would.
Claim your business profile now and gain access to all features and respond to customer reviews.
