Review Time
Absolutely disappointing. After paying in full for a holiday we never received, Solmar Villas left us with a worthless voucher, endless restrictions, zero flexibility and eventually no solution at all. We tried every possible compromise, but they kept our money and offered nothing in return. If you value reliability and fairness, book your holiday elsewhere.
Absolutely disappointing. After paying in full for a holiday we never received, Solmar Villas left us with a worthless voucher, endless restrictions, zero flexibility and eventually no solution at all. We tried every possible compromise, but they kept our money and offered nothing in return. If you value reliability and fairness, book your holiday elsewhere.
I inquired about a villa i was interested for my family in but didnt want a villa only connected by a external staircase so i rang up and inquired , i was told that the external staircase was only to get up to the roof and she could see the floor plan in front of her that it had an internal staircase , on arrival it was clear i had been blatantly lied to (just to get a sale) this villa was not what i wanted and unfit for us , I put in a complaint but was told that the agent would not knowingly mislead a customer (rubbish) PLEASE dont book with solmar villas YOU WILL REGRET IT, I have booked villa holidays every year for quite a long time now and never ever before had to complain PLEASE PLEASE BEWARE
One star because I couldn't give zero. I've rented all over the work. First time in spain. When I rented from Sol mar in Alicante I thought this was the norm. Bad customer service. Waiting forever from airport pick up. Strong armed into insurance. When I didn't take it having been charged £70 for cleaning on return after they could find nothing wrong. The mirror under the car was excessive. The customer service peoole were soooo rude. I was burned. The following year I hired from another car hire company inside the airport which was actually cheaper. The customer service was the exact opposite. All the way thru. They even smiled. Sol mar closed down in teluda in the year that I was away. I would hope they're in their last legs with this customer service.
Please do not use this company,rented a car from them in Santiago didnt take out insurance with them as i had my own.On returning the car i was charged 100 euro for a scratch on an alloy wheel.Thieves ,i am reporting them to the Galican tourist board.
DO NOT BOOK WITH SOLMAR!!!!!Just returned from Santiago de Compostella and booked our car hire through DoYouSpain. Unfortunately they use Solmar, a company who are scam artists and really unpleasant. On arrival even after showing them our rental voucher they insisted we had to take the full to empty fuel option even though our agreement said we had the full to full option( which I had paid extra for). After a lot of arguing they agreed to honour that. Then came the hard sell for the insurance. After refusing it, we were told that if we didn't take it they would inspect the car with a magnifying glass. We said no problem because we are frequent travellers and careful drivers and had never had any accidents or problems. When we tried taking photos of the car to make sure we had proof of its state before driving off we were told we couldn't take photos and the guy was very aggressive towards us. He then went on to say that Solmar didn't accept photos in disputes anyway?? He then continued to tell my husband that he didn't like English people because they think they are superior and never want to take insurance!!! Finally, when we returned the car this morning they charged us €134 for a tiny scratch on the hub cap which was already there (but had not been noted on the contract). So they managed to recoup the money for the insurance we declined anyway. BEWARE OF SOLMAR they are racist, rude, aggressive and complete con artists. If I could post this without any stars I would.
I took out Supersaver insurance and was told everything was covered. No parcel tray in the car which we did not notice until a trip to the supermarket, however, no issue because we are fully covered! Wrong! On return to depot was told it was in place when we left, they never remove them even though there were two trays actually on show in the office (not for my car though). They could not contact anyone at the time but in the time it took to fly back to the UK there was a large charge posted to my credit card. Having had cover I never gave a deposit on my car so this was an unauthorised charge. Basically feel like i have been robbed. Never use this company.
Solmar.es Barcelona is the worst place to rent a car. Cheap car rental became more expensive than rental with one of the larger companies.At first they force you to buy an full insurance or a tank of gas to the nice price of 124euro, if you didn't buy one of the two choices you could not rent the car. The 124euro is a very good price for 35L gas😡😡.We took the gas solution, now the rental is higher than with Avis or Hertz.The car we got had damage all over "small and large damage" not every damage was documented in the renting document so we got a man out to check the car with os "this check was at 23.15 at night in the dark" We had a nice week I Barcelona, until the return of the car at Solmar, at first they didn't check the car when we came, we waited 30min until they had time to check in the car, the check in of the car took 15-20 min because of all the damage there have been there before, he was walking around the car several times and with a mirror on a stick to see the underside of the car, he found the turning signal at the left mirror was misplaced, no damage no scratches just misplaced turn signal. It would take 5min to put the turn signal in its rightful place, I work at a car dealer and no for fact, but he would change me 200euro for the misplaced turn signal, then I got a little mad on him because nothing was broken and I could fix it for him in 5 min, but I should not touch the car and now the price became 400euro for being mad, so he charged me 484euro including tax, for something I didn't do, and not was a damage, just a misplaced turn signal. DO NOT RENT A CAR WITH SOLMAR😡😡😡😡
Solmar were once a reliable, honest courteous company when they operated out of a van at the back of the public parking, but that was a long time ago. The assistant was so rude she ruined our whole day. As we didn't take extra insurance, ( having cover already) she took us to a car covered in scratches. The sheet she gave us had no damage marked so we had to start from zero. We asked her what size scratch would be included and she smirked at us, saying we could tell her what we thought was a scratch and she would write it down. We protested that all other companies we had dealt with gave clear guidance and had a record of previous damage marked. She replied that she worked an eight hour day and that she could happily spend two hours with us if necessary. In the end we gave up after almost an hour and said we would trust her for the tiny scratches which were too numerous to include. That was a mistake. While we had asked her to mark all scratches on the car she never drew our attention to the hubcaps. When we returned the car the girl who was free refused to take us trying to pass us on to the original incredibly rude employee. She refused to deal with us and passed us along to the manager who in less than a minute was able to point out scratches on two hubcaps on opposite sides of the car - We protested that the assistant hadn't in any way drawn our attention to hubcaps. She lied into our faces, making more insulting remarks in Spanish to her colleagues which she presumed we didn't understand. In the end scratches on two hubcaps which we certainly didn't cause was deducted from our Visa - 121€ for two hubcaps. Scam, Dishonest and incredibly rude and discourteous team. We tried Record after that and they were lovely, well-organised. It was such a contrast.
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