Solmar were once a reliable, honest courteous company when they operated out of a van at the back of the public parking, but that was a long time ago. The assistant was so rude she ruined our whole day. As we didn't take extra insurance, ( having cover already) she took us to a car covered in scratches. The sheet she gave us had no damage marked so we had to start from zero. We asked her what size scratch would be included and she smirked at us, saying we could tell her what we thought was a scratch and she would write it down. We protested that all other companies we had dealt with gave clear guidance and had a record of previous damage marked. She replied that she worked an eight hour day and that she could happily spend two hours with us if necessary. In the end we gave up after almost an hour and said we would trust her for the tiny scratches which were too numerous to include. That was a mistake. While we had asked her to mark all scratches on the car she never drew our attention to the hubcaps. When we returned the car the girl who was free refused to take us trying to pass us on to the original incredibly rude employee. She refused to deal with us and passed us along to the manager who in less than a minute was able to point out scratches on two hubcaps on opposite sides of the car - We protested that the assistant hadn't in any way drawn our attention to hubcaps. She lied into our faces, making more insulting remarks in Spanish to her colleagues which she presumed we didn't understand. In the end scratches on two hubcaps which we certainly didn't cause was deducted from our Visa - 121€ for two hubcaps. Scam, Dishonest and incredibly rude and discourteous team. We tried Record after that and they were lovely, well-organised. It was such a contrast.
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