solmar.es

SOLMAR, never again

Hartmuth Sager, 22.9.2016The rental car company Solmar (Girona), partner of/cooperating with Rentalcars, operates highly nonserious if not deceitfully, especially when you refuse to effect further insurance when picking up the car.So please be careful when you rent a car there, make sure to photograph every single bit of it or better choose a different company right from the beginning.While the protocol of existing damage (a confusing sketch oft the car with a few crosses here and there, pointing out existing damage to the paintwork) when taking over the car was rather a negligibility, we found a complete different situation when we brought the car back.The car was inspected with a magnifying glass and a flash light and two little scratches in the melange of earlier damages were pointed out. We then have been told in Spanish, although we do not speak any, that the scratches are new and have not been there when we got the car.It was only then that I realized, that the damage protocol is just a fake in order to appear very trustworthy, because the crosses on the sketch are not accurate enough to point out the exact damage location in its whole dimension.This situation lead to the presentation of a bill, without any discussion, looking as follows:150 € for every scratch plus cancellation expenses (whatever for) of 12,27 € = Total 312,27 € netto plus 21 % VAT = Total 377,84 € ADDITIONAL PAYMENTOnce more the company took advantage of our situation (flight will not wait for us!) and we had to pay the spuriously levied VAT (in conformity with the general terms and conditions, all costs are brutto), plus cancellation expenses.Unfortunately and obviously, I am not the only person affected ( see internet ratings e.g. cardelmar) and I suggest that rentalcars.com should end the partnership with Solmar, after all rentalscars advertises with very high quality standards.Furthermore rentalcars should abye its customers. Hartmuth Sager

Date of experience: Sep 26, 2016