solmar.es

Please please do not use SOL MAR rent a car.

I never write reviews, but felt compelled to let other travellers know about the worst car rental experience ever from solmar.es. Please please do not use SOL MAR rent a car. On arrival at Alicante airport we waited 1 hour for a minibus to the location which is far from the terminal. There was only one SOL MAR rent a car minibus operating and travellers were close to fighting for 1 of the 11 seats in the bus. Having arrived at their rental shack we spent 2 hours queuing outside in the heat. What a terrible start to the holiday, for us and all the other families suffering from this horrible experience. On reaching the 1 of 3 service desk they were not happy (at all) that we did not take their expensive SOL MAR rent a car "super cover" insurance. Although they did force me to pay 80euro for fuel, insisting I bring it back empty. A normal fill up cost 40euros. Finally, after hours of waiting we received a car that was in very average condition On returning the SOL MAR rent a car at 7am we found the depot shut. We were told very aggressively that they do not open until 8am...at an airport...We were also told, again very aggressively, that when they did open we would be at the "back of the queue" because we did not take the SOL MAR rent a car "super cover" insurance. The aggressive person then checked our car and insisted we pay 180euro for damage. Damage that was on the car when it was rented. It was clear from the outset this would happen, but after queueing for 2 hours with children you cannot spend hours checking the car. This is clearly a scam. solmar.es is the worst experience we've ever had with a car rental company and we wish that we'd read the terrible reviews before booking. Please don't ruin the start of your holiday or worry about missing your flight home.I recommend that you avoid using SOL MAR rent a car solmar.es at all costs. I hope this review helps somebody make the right choice and stay away from SOL MAR rent a car.

Date of experience: Jul 28, 2016