Ordered an item on 10th Dec only to realise that I'd ordered the wrong product. Within 2 hours of ordering I contacted them by email to request a cancellation on the order so that I could reorder the correct item.Surprise, surprise the answer was no, it had been despatched. This is highly unlikely and, in fact, two days later there is no tracking information, nor any indication that is has left their warehouse and on it's way to a courier.Essentially, they have lied about despatching it just so they can secure a sale and get my money.I do have the option of returning it, once received, but that is going to take some weeks to do and all that time they have my money and so I can't afford to place a new order until I get a refund.The order was a Christmas gift and so a corrected order will not be able to be made until after Christmas.Beware of this company's sharp practices and make sure you order the correct item as they will not assist once you have placed your order.
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Welcome to Solo Stove, where stainless steel craftsmanship meets the heart of your outdoor experiences. Our fire pits, camp stoves, pizza ovens, grills, and accessories are more than just durable; they're your companions for making memories. Ignite primal moments around a smokeless flame, relish that hot mountain coffee, savour handcrafted artisan pizza, and feel the pure joy in every bite of a s'more. We're a bridge to the natural world's stunning beauty, connecting us to shared humanity. Discover the goodness of life through good moments, fond memories, and our exceptional products.
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