Review Time
I messed up, I should have read the reviews regarding the surround prior to wasting ~£300 on this poorly conceived surround: ferrous metal, powder coated, designed to rust and stain my porcelain balcony tiles. It's only been outside for 3 months..... Wrote to Solostove to complain, not even the courtesy of a response. How many 'L's in gullible 🙄 ? They simply don't care..... Their product description is misleading, they state 'where stainless steel craftsmanship meets the heart of your outdoor experiences. Our fire pits, camp stoves, pizza ovens, grills, and accessories are more than just durable; they're your companions for making memories......' blah blah blah. Just lies!
I messed up, I should have read the reviews regarding the surround prior to wasting ~£300 on this poorly conceived surround: ferrous metal, powder coated, designed to rust and stain my porcelain balcony tiles. It's only been outside for 3 months..... Wrote to Solostove to complain, not even the courtesy of a response. How many 'L's in gullible 🙄 ? They simply don't care..... Their product description is misleading, they state 'where stainless steel craftsmanship meets the heart of your outdoor experiences. Our fire pits, camp stoves, pizza ovens, grills, and accessories are more than just durable; they're your companions for making memories......' blah blah blah. Just lies!
I felt worth at least making people aware of the issues that I have experienced with the Solo stove surround. It’s clear that despite using the approved solo cover, and airing the stove by removing this on dry days it is susceptible to rust / bubbling of the powder coat. Customer service have advised that ‘While rust is unfortunately not covered under our warranty, particularly when it is cosmetic and does not impact the performance of the product, we do appreciate how this affects the overall look and your experience.’ which I personally feel is disappointing given the amount that this unit costs (they did replace the original however it has simply rusted again). Yes it still works as a table but so would a rusty table that I could have got on Gumtree for free.
I purchased the stove for a gift which was returned since the person on the receiving did not want it. The stove was returned unopened and was back at the company by 12/29/2025 as of 1/29/2026 I still not have the refund. Multiple emails and a phone was made, after speaking to customer service I was told I would have the refund within 7 days it's been over 10 days and still have not seen the refund. I asked why it takes so long and was told they are processing a lot of returns, even though the return policy states refunds will be processed 10-14 days.
Ordered an item on 10th Dec only to realise that I'd ordered the wrong product. Within 2 hours of ordering I contacted them by email to request a cancellation on the order so that I could reorder the correct item.Surprise, surprise the answer was no, it had been despatched. This is highly unlikely and, in fact, two days later there is no tracking information, nor any indication that is has left their warehouse and on it's way to a courier.Essentially, they have lied about despatching it just so they can secure a sale and get my money.I do have the option of returning it, once received, but that is going to take some weeks to do and all that time they have my money and so I can't afford to place a new order until I get a refund.The order was a Christmas gift and so a corrected order will not be able to be made until after Christmas.Beware of this company's sharp practices and make sure you order the correct item as they will not assist once you have placed your order.
Beware of this company, bought a solostove arrived with a hole in the box and the stove with a huge dent.Tried to call them, you can stay on the line for hours and nobody answers.Tried the Chat on there website, same thing.There is so many complaints, I should have read the reviews before buying. Now I’m stuck with a stove with a huge dent and not sure if this will affect the burning. Stay away from this company.
I ordered a Bonfire and surround on Friday, but only got shipping notice for the Bonfire, so I emailed them, but no response. I then looked here and saw all the dreadful reviews and thought oh no, what have I got myself into. I shouldn’t have worried. My email was answered on the Saturday, providing tracking via UPS for both items. They arrived today (Tuesday), well packaged and perfect. I’m an engineer of 45years and know quality when I see it. Excellent build quality and good customer service.
I rarely write reviews, but my experience with Solo Stove's customer service was so frustrating that I feel compelled to warn others.I tried for over a week to exchange a large cover for a small one. Despite multiple emails, I received only generic, automated responses that never addressed my specific request. Their "live chat" is just a useless chatbot with no way to reach a real person, and every time I called their support line, I waited on hold for over 25 minutes without ever speaking to a representative.Instead of helping me with a simple exchange, Solo Stove's standard messaging on their website repeatedly told me to return the item and buy a new one, making the process unnecessarily complicated and time-consuming. I felt completely ignored and unsupported throughout the entire process.If you value responsive, helpful customer service, I strongly recommend looking elsewhere. My experience with Solo Stove was absolutely unacceptable.
Claim your business profile now and gain access to all features and respond to customer reviews.
Welcome to Solo Stove, where stainless steel craftsmanship meets the heart of your outdoor experiences. Our fire pits, camp stoves, pizza ovens, grills, and accessories are more than just durable; they're your companions for making memories. Ignite primal moments around a smokeless flame, relish that hot mountain coffee, savour handcrafted artisan pizza, and feel the pure joy in every bite of a s'more. We're a bridge to the natural world's stunning beauty, connecting us to shared humanity. Discover the goodness of life through good moments, fond memories, and our exceptional products.
Ignite your outdoor story, join the journey with us!See more
