Solo products are great, but you have to hope and pray nothing goes wrong with your order. I was sent an incorrect item, and it's impossible to get support. There is only an AI chat bot that opens a ticket for you. A human responded to my ticket after a few days requesting photos and more details. I sent everything same day, and now my case is inactive. I tried to open a new chat and case, but it's been several days with no response. I can't even request a refund. It's truly disappointing, plus I am out $100 for an item I don't want. If anyone from Solo monitors these reviews, please fix your customer support (and get me my correct product).
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Welcome to Solo Stove, where stainless steel craftsmanship meets the heart of your outdoor experiences. Our fire pits, camp stoves, pizza ovens, grills, and accessories are more than just durable; they're your companions for making memories. Ignite primal moments around a smokeless flame, relish that hot mountain coffee, savour handcrafted artisan pizza, and feel the pure joy in every bite of a s'more. We're a bridge to the natural world's stunning beauty, connecting us to shared humanity. Discover the goodness of life through good moments, fond memories, and our exceptional products.
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