If I could give negative stars I would. I purchased two SoloStove fireplaces by mistake because their invoicing did not send confirmation of purchase right away so I thought my purchase didn't go through. I used their "Live Chat", which isn't really live. It's AI so no real person on the other end. The bot told me someone would contact me within 48 hours. No one did. So then, I contacted them by phone and waited 45 MINUTES with no one ever answering the phone. I then used the form on their website. No one ever replied to that. Called multiple times, no one ever picks up. The I started texting and told them I was going to contact my bank stating it was fraud. FINALLY, someone answered the phone. In the meantime, it said my orders had shipped. When I spoke to someone she was able to cancel my order and texted me a screen shot of the cancellation and a message that said I would received my refund within 3-4 business days. That was on Oct 21. It's now Nov 6. I have reached out multiple times to them and to PayPal, since I paid through them. No one has issued the refund yet. PayPal is giving them until Nov 9 and then will automatically refund me. They are THE WORST company to deal with and would highly recommend not going through them directly to purchase. The most awful customer service experience I've ever had in my life and it's inexcusable.
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Welcome to Solo Stove, where stainless steel craftsmanship meets the heart of your outdoor experiences. Our fire pits, camp stoves, pizza ovens, grills, and accessories are more than just durable; they're your companions for making memories. Ignite primal moments around a smokeless flame, relish that hot mountain coffee, savour handcrafted artisan pizza, and feel the pure joy in every bite of a s'more. We're a bridge to the natural world's stunning beauty, connecting us to shared humanity. Discover the goodness of life through good moments, fond memories, and our exceptional products.
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