I orderred some Items to my Home in Italy, I had several email exchanges checking they had the correct address. However I waiting home to take delivery which didn't happen. After many emails they said UPS lost the package. I asked for a refund to which they said I should claim on the insurance. I explained that claiming on insurance is not satisfactory. The laws in the EU clearly states that they are responsible until the package has been delivered. They went ahead and refunded me minus the insurance premium.I have contacted them and said it is not acceptable to which they promised to refund the shortfall. That was 3 weeks ago and nothing. I have chased several times and they are not responding.Please be aware that their service is very poor when something goes wrong.
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Welcome to Solo Stove, where stainless steel craftsmanship meets the heart of your outdoor experiences. Our fire pits, camp stoves, pizza ovens, grills, and accessories are more than just durable; they're your companions for making memories. Ignite primal moments around a smokeless flame, relish that hot mountain coffee, savour handcrafted artisan pizza, and feel the pure joy in every bite of a s'more. We're a bridge to the natural world's stunning beauty, connecting us to shared humanity. Discover the goodness of life through good moments, fond memories, and our exceptional products.
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