I'm having the same issue as a previous poster, I have been waiting two weeks for confirmation of shipping and have had multiple queries ignored and when they did respond they misquoted the expected processing time, and when I told them this they responded and said there was a problem with my order so they have generated a new order number. Just got hold of someone on the support line after a 40 min wait on hold and they could not help me other than say your order is in the system and we are waiting on the warehouse to get back to us. Update 1 - Ok, so an update, unfortunately item still has not arrived. After being told that it was sent out however was lost before it left the warehouse, the latest update was the item was on backorder and now they have replenished stock, they could have mentioned that while I was ordering or in response to the numerous times I contacted them. I feel like this whole experience is a very frustrating unfunny comedy sketch. Update 2 - So now they have gone all quiet on me again. After saying they had stock and sending me a fulfillment email 4 days ago, it still does not show any tracking or delivery date and I was on hold for 1.5 hours today before I hung up, I also emailed them and logged a ticket and am yet to get a response. I am at the point where I am cancelling my order to get a refund yet they are unreachable to do so. I'm pretty sure based on reviews its a great product yet the customer service has been diabolical. Perhaps its a lucky dip and I have come up with a big zero?
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Welcome to Solo Stove, where stainless steel craftsmanship meets the heart of your outdoor experiences. Our fire pits, camp stoves, pizza ovens, grills, and accessories are more than just durable; they're your companions for making memories. Ignite primal moments around a smokeless flame, relish that hot mountain coffee, savour handcrafted artisan pizza, and feel the pure joy in every bite of a s'more. We're a bridge to the natural world's stunning beauty, connecting us to shared humanity. Discover the goodness of life through good moments, fond memories, and our exceptional products.
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