Purchased a Solo Stove December 12th, and have still not received. On speaking to customer service I have been told that they are on backorder and won't be fulfilled until 3 months later, and that there was a note on the product page saying as much. I checked and there is now, but certainly wasn't when I ordered (I would have been perfectly happy to order the non-coloured option which apparently isn't on backorder). Was also fobbed off with a few other excuses which didn't stand up to reason.I'm not annoyed by the 3 month delay - shipping and logistics challenges happen. What frustrates me is the customer service who were patronising, misleading and disingenuous.Clear communication and expectation setting would have made this problem a non-issue.
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Welcome to Solo Stove, where stainless steel craftsmanship meets the heart of your outdoor experiences. Our fire pits, camp stoves, pizza ovens, grills, and accessories are more than just durable; they're your companions for making memories. Ignite primal moments around a smokeless flame, relish that hot mountain coffee, savour handcrafted artisan pizza, and feel the pure joy in every bite of a s'more. We're a bridge to the natural world's stunning beauty, connecting us to shared humanity. Discover the goodness of life through good moments, fond memories, and our exceptional products.
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