I got in touch with you on the 5th of February to chase up refund for a returned item. I returned the solo stove bonfire on the 25th of January and it arrived back with you on the 29th of January. I got in touch because I had still not received a refund. On the 6th of February they replied back to me saying there had been a glitch in the repayment system and to wait 3 to 5 working days and the payment would be returned back to me. I waited until the seventh working day and this refund payment had still not been refunded back to me. I chased again on Wednesday, the 14th of February, over two weeks since the item was received back because they still had not issued a refund. Solo came back to me on Wednesday the 13th Feb, apologising that the refund had not gone through, and I will receive it back in my bank within 2 to 3 business days. It is now been five business days and still no refund. After three weeks of chasing this company, I have still not received a refund.
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Welcome to Solo Stove, where stainless steel craftsmanship meets the heart of your outdoor experiences. Our fire pits, camp stoves, pizza ovens, grills, and accessories are more than just durable; they're your companions for making memories. Ignite primal moments around a smokeless flame, relish that hot mountain coffee, savour handcrafted artisan pizza, and feel the pure joy in every bite of a s'more. We're a bridge to the natural world's stunning beauty, connecting us to shared humanity. Discover the goodness of life through good moments, fond memories, and our exceptional products.
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