I want to express my frustration with the ongoing issues I’ve encountered with my Brother printer. It does not print, has an issue.Initially, I reached out via chat and followed all the troubleshooting steps provided. After no resolution, I was told to call customer service.I called customer support and waited on hold for nearly two hours, so I chose to call me back. Unfortunately, they called when I was not at home. The support team informed me that they couldn’t proceed without me being present with the printer.I then returned to chat support, and the same troubleshooting instruction,only to be asked again to call. I can not wait this long on hold.Despite trying multiple cables and confirming that the printer is recognized by the driver, the printer still fails to print a test page. I am convinced that the problem is hardware-related, yet I have been repeatedly told otherwise. This cycle of repeating the same steps and being redirected has been both time-consuming and frustrating.Now I am on the line with a 4-hour estimated waiting time!
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