Review Time
I want to express my frustration with the ongoing issues I’ve encountered with my Brother printer. It does not print, has an issue.
Initially, I reached out via chat and followed all the troubleshooting steps provided. After no resolution, I was told to call customer service.
I called customer support and waited on hold for nearly two hours, so I chose to call me back. Unfortunately, they called when I was not at home. The support team informed me that they couldn’t proceed without me being present with the printer.
I then returned to chat support, and the same troubleshooting instruction,only to be asked again to call. I can not wait this long on hold.
Despite trying multiple cables and confirming that the printer is recognized by the driver, the printer still fails to print a test page. I am convinced that the problem is hardware-related, yet I have been repeatedly told otherwise. This cycle of repeating the same steps and being redirected has been both time-consuming and frustrating.
Now I am on the line with a 4-hour estimated waiting time!
I want to express my frustration with the ongoing issues I’ve encountered with my Brother printer. It does not print, has an issue.Initially, I reached out via chat and followed all the troubleshooting steps provided. After no resolution, I was told to call customer service.I called customer support and waited on hold for nearly two hours, so I chose to call me back. Unfortunately, they called when I was not at home. The support team informed me that they couldn’t proceed without me being present with the printer.I then returned to chat support, and the same troubleshooting instruction,only to be asked again to call. I can not wait this long on hold.Despite trying multiple cables and confirming that the printer is recognized by the driver, the printer still fails to print a test page. I am convinced that the problem is hardware-related, yet I have been repeatedly told otherwise. This cycle of repeating the same steps and being redirected has been both time-consuming and frustrating.Now I am on the line with a 4-hour estimated waiting time!
I have owned an A3 Brother printer scanner for some time and genuinely loved the machine. However, after a recent MacBook Pro software update, everything changed for the worse. When I urgently needed to scan a document, the printer suddenly forced me to log in and agree to a subscription. Not wanting to be railroaded into this, I tried to dismiss the pop-up, but it wouldn’t budge. In the end, I had to force shut down my laptop, losing three precious hours of my evening.Frustrated beyond belief, I have now purchased a new printer entirely because I refuse to be held hostage by a subscription service just to scan documents. Brother, in my view, have completely lost their tiny mind. I’m genuinely outraged that a brand I once trusted and loved has stooped to this. My once beloved printer is heading straight to the rubbish bin today.Brother: you've lost a loyal customer for good.
I bought a Brother printer MFC-J1010DW in May of 2024. Today, I could not get the Brother name brand magenta and cyan ink cartridges to print. I tried to chat about it, they wanted to charge me $5 to do so. Therefore, I called. They wanted to charge to help me. I will NEVER buy a Brother product again, and I would recommend that NO ONE buy their product.
I bought a Brother P-Touch label maker last week. the product insert gave several websites regarding their warranty, which isn't disclosed in the insert. Neither website works, all I got was spinners.It was very difficult to get to the page where I was supposed to be able to register my product, and when I FINALLY did, I entered the serial number correctly - then received an error that the serial number is invalid, IT'S NOT. I've also not been able to find out what the warranty supposedly is. The websites are primarily geared towards selling users more products.I've filed a compaint with the BBB in New Jersey against this company, and while there saw other complaints, serious ones. Apparently, if you connect via Bluetooth or other online options (why would I do this for a label maker???) they have disconnected your printer or device, or degraded its performance if you use non-brand tapes or inks. I can tell you their inks are horribly over priced from my prior label maker that finally quit working.If you buy a Brother printer or other device, I'd advise you to not connect your device to them via the internet or Bluetooth!. Their BBB rating is dismal, and of course they aren't members of the BBB. Figures.
I sincerely believe that you have never tested or used the MFC-J5740DW model of your printers/scanners, because if you had, you would have thrown them out the window immediately. I find it incomprehensible that you can sell such a model. I can't judge the other models, but this is my second purchase of this one, and I bitterly regret it. It's just incomprehensible!!! I have no explanation to give, I don't understand. Even a photo taken with my cell phone gives much better results. Please explain to me what is going on?. How can a company of your reputation end up like this?With many regrets!
I wrote a frustrated review several days ago, but customer service was very friendly and helpful now that I could contact them in their open hours. The website placed my ink order 6 times last Friday after repeatedly telling me that my credit card was declined. Today I called first thing and she was able to cancel 4 orders then says she will provide shipping return labels for the others at no cost if I am unable to stop delivery through UPS. I am pleased so far with this resolution but Brother should give customers some control to cancel their own orders.
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