I wrote a frustrated review several days ago, but customer service was very friendly and helpful now that I could contact them in their open hours. The website placed my ink order 6 times last Friday after repeatedly telling me that my credit card was declined. Today I called first thing and she was able to cancel 4 orders then says she will provide shipping return labels for the others at no cost if I am unable to stop delivery through UPS. I am pleased so far with this resolution but Brother should give customers some control to cancel their own orders.
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