I want to express my frustration with the ongoing issues I’ve encountered with my Brother printer. It does not print, has an issue.
Initially, I reached out via chat and followed all the troubleshooting steps provided. After no resolution, I was told to call customer service.
I called customer support and waited on hold for nearly two hours, so I chose to call me back. Unfortunately, they called when I was not at home. The support team informed me that they couldn’t proceed without me being present with the printer.
I then returned to chat support, and the same troubleshooting instruction,only to be asked again to call. I can not wait this long on hold.
Despite trying multiple cables and confirming that the printer is recognized by the driver, the printer still fails to print a test page. I am convinced that the problem is hardware-related, yet I have been repeatedly told otherwise. This cycle of repeating the same steps and being redirected has been both time-consuming and frustrating.
Now I am on the line with a 4-hour estimated waiting time!
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