I had a boiler service with a great technician. Almost 2 weeks later, after a lot of deliberation I conclusively knew I could smell gas in my small ultility room. I phoned Solv and to be honest they did send the same engineer that had done my boiler service to rectify the problem. I have no issue with the engineer, he came back and put his hands up and said he had made a mistake. Things happen. People make mistakes. However, I was surprised that no one from the company even had the time to make a courtesy call back after it was fixed. My boiler had been leaking gas for almost two weeks. As I said, the engineer was great. I think the company needs to examine it's customer service policy. Again. The engineer was fantastic and I have no complaints about him. Mistakes happen. Company needs to think about following up.
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Our teams work across Northern Ireland, carrying out jobs ranging from installation through to maintenance and repair. Our services are tailored to fit the specific needs of each type of customer, as outlined below:
Homeowner:
Looking for easy, expert and efficient heating, electrical and plumbing services? Problem solv’d! Book online and trust our professional, personable team to look after your home heating system and much more.
Landlord:
All kinds of landlords trust us to look after not just their properties but their tenants too. Our teams are expert and qualified, partnering you through every project to ensure that you meet all your duty of care requirements.
Commercial:
Our expertise in mechanical, electrical and facilities management spans more than 20 years of building a reputation for delivering projects on time, to cost and quality standards. We continue to invest in developing our people, systems and processes so that we can continue to deliver exceptional services that our customers trust again and again.
Details of the range of services provided and further information can be found on our website www.solvgroup.comSee more
