Name: solvgroup.com
Telephone: 02890451010
Rating: 4.8

Patrick McMenamin Guest

I had a boiler service with a great technician. Almost 2 weeks later, after a lot of deliberation I

I had a boiler service with a great technician. Almost 2 weeks later, after a lot of deliberation I conclusively knew I could smell gas in my small ultility room. I phoned Solv and to be honest they did send the same engineer that had done my boiler service to rectify the problem. I have no issue with the engineer, he came back and put his hands up and said he had made a mistake. Things happen. People make mistakes. However, I was surprised that no one from the company even had the time to make a courtesy call back after it was fixed. My boiler had been leaking gas for almost two weeks. As I said, the engineer was great. I think the company needs to examine it's customer service policy. Again. The engineer was fantastic and I have no complaints about him. Mistakes happen. Company needs to think about following up.

Date of experience: Mar 15, 2026

Ryan Guest

1 month ago

Good Quality

I was very happy with everybody I dealt with at Solv. Quality of advice and work seemed excellent. Everything got done quickly and efficiently.

Date of experience: Mar 03, 2026

Peter Gardiner Guest

1 month ago

Response and quality of work, second to none.

While carrying out work on their gas meter, Phoenix Gas discovered a pressure drop on my system and turned my gas off. I rang Solv at 2:30pm, and although I was a new customer, they had an engineer, Harry, out within the hour. By 4:30pm, Harry had discovered and repaired the gas leak and had my gas heating back on. I found their quick response exceptional, thank you Colm, and will definitely be using this company in the future.

Date of experience: Feb 24, 2026

Patrick McMenamin Guest

1 month ago

Terrible post issue customer service

I had a boiler service with a great technician. Almost 2 weeks later, after a lot of deliberation I conclusively knew I could smell gas in my small ultility room. I phoned Solv and to be honest they did send the same engineer that had done my boiler service to rectify the problem. I have no issue with the engineer, he came back and put his hands up and said he had made a mistake. Things happen. People make mistakes. However, I was surprised that no one from the company even had the time to make a courtesy call back after it was fixed. My boiler had been leaking gas for almost two weeks. As I said, the engineer was great. I think the company needs to examine it's customer service policy. Again. The engineer was fantastic and I have no complaints about him. Mistakes happen. Company needs to think about following up.

Date of experience: Feb 20, 2026

Ann M. Guest

2 months ago

Excellent service as always

Excellent service as always. Arrived on time, completed the work promptly and without any fuss. Have used this company for approximately 5 years and will continue to use them in the future

Date of experience: Feb 10, 2026

Petra Guest

2 months ago

Reliable

Easy to book online, extremely reliable, very pleasant and knowledgeable engineers, turn up on time

Date of experience: Feb 09, 2026

Amol Guest

2 months ago

Good service

Good service. Engineer came on time and completed boiler servicing along with gas hob and fireplace safety checks. Also bought a carbon monoxide alarm from engineer for market price. Overall good experience.