I wish I could give Soma no stars after my experience both in the store and with customer service.I purchased one of their bras for working out in the gym. This bra first had a problem with the strap where it is sewn together and I could not fix it. I exchanged this one and everything was fine until a few weeks later when I noticed a tear in the fabric. I also had an issue with the strap of another bra I bought at the Danbury Mall store, si I brought both of them back. I was given a hard time witht he bra I brought back for the second time. In addition, they did not have the nude color of the original bra so I was offered a black one to use until the nude one came in. I was told I would have to come in and exchange them and I asked about this being done by mail as I am disabled and Danbury is quite a distance.When I got home, I called customer service hoping they could help me handle this by mail. I was told that I would have to return the bra I had and then they would send me the new one. I have never heard of such a policy. Also, if it was policy, we all know exceptions can be made.In addition to all this chaos, Tabitha at the Soma store in Danbury lied to the customer service supervisor saying that she offered to mail the correct color bra to me. That was not the case. In fact, I asked about it being sent to me and was told at the store that they can't do that. I told the supervisor this and that if I was offered to do this by mail, there would be no reason for me to call customer service. In addition, the supervisor, Jane, told me there was only 1 bra in my size in the original color that I returned in the warehouse and it would probably sell today. Jane also told me that she didn't know when or if they would get the bra I wanted in. Then to add insult to injury Jane hung up on me after she said she doesn't hang up on customers.Soma was recommended to me by a friend but I will NEVER shop there again. Stay away from Soma Intimates. They don't stand behind their products and their customer service is horrible.
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