I purchased a $100 gift card from Soma on Black Friday. They advertised that I would receive the extra promotional $20 bonus card via email within 7 days. It has now been 3 weeks with no sign of the promised email. I called customer service 5 times and was put on infinite hold. Their customer service chat function has been down ever since I started trying to get this resolved. I sent an email asking that this be fixed and 3 days later received an email telling me to call or use their chat function to report this problem. Today, after calling 3 times (they hung up on me twice before I got through to a human), I finally spoke to a customer service representative, Aisha. I was told that if it didn’t show up by Jan. 5th, they could do something.I am not only concerned that they never intended to fulfill the promotional $20 cash card, but that there will be problems redeeming the actual gift card.
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