HORRIBLE customer service. They take forever on the phone and live chat and you barely come to resolution. I've had 2 orders cancelled on me (poor website management of inventory) and didn't find out it was cancelled until 2 weeks later and it was for a gift. I spent a lot of time on the phone for the second order trying to find a similar item in stock to have the same cancellation experience. I could understand if it was a more immediate cancellation notice but it takes so long that it creates issues with your gifts and also shows poor monitoring of your stock. I spent a fair amount of time with customer service trying to at least have them offer me some type of discount as a measure of goodwill and they claimed they gave me 20% off but months later when I tried another order, there was no 20% and the website didn't even recognize my email address. Then I spent a very long time with the live chat trying to get my 20% off and even then, they couldn't just give me a code to get it over with. They can only apply discounts after I order so now I'll have to monitor this order to make sure they actually did what they said (if it even goes through). It's just a really unpleasant, unhelpful customer service experience. I never want to order anything from here but unfortunately, my sister likes Soma products. It's frustrating when you spend this much time trying to give them business and you end up disgruntled and without the items you wanted.
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