Soma shipping and customer service is the worst. I ordered an online order 12 days ago and still waiting for it to arrive. Tracking just changes to next day when doesn’t come by 7. I contacted customer service and talked to Divya and she was like a robot.. absolutely no help. I called customer service and they said wait 3 more days. You have got to be kidding me. I have to wait 3 more days before I can get a refund or have it reshipped. I love Soma products but this is making me think it’s time to find a new retailer. Beware of the shipping policy. If you order upgrade for expedited shipping. Not sure how that will work but it hopefully would be better. I am so disappointed in Soma after years of buying from this retailer.
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