The company has made a frustrating experience with their software. The trial version worked well, so I decided to purchase it, but their cumbersome licensing process caused the app to crash on all my devices. I can't access it anymore; clicking the icon yields no response. I tried everything, including reinstalling and restarting my Mac, but nothing worked. Their customer support took seven days to reply to my request, which feels disrespectful after paying €249. Following their suggested steps didn’t resolve the issue, and now the app remains unusable. This has been the most frustrating experience I've encountered, as their licensing system rendered a previously functional app completely inoperable.
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