My provider is a great psychiatrist. Understanding, knowledgeable, and genuinely helpful. She can sometimes talk more than she listens, but it always comes from a place of wanting to help.
My main issue has been communication. I never received PA approval for my medication, despite the front desk repeatedly saying they would follow up (twice). This pointed to a pattern of poor communication.
The most concerning experience was when I showed up for an important session to discuss discontinuing my prescription, only to be stood up. The appointment had been scheduled a month in advance, and there was no prior notice. I waited the full 30 minutes, hoping she would arrive. Only after the session ended did the front desk call to inform me she was on holiday and offer a new appointment two weeks later.
This was very disappointing, especially because I value her as a provider. However, the ongoing communication issues and difficulty reaching her or her team have made it really difficult and disappointing.
The team blames the SonderMind interface and how it makes communication harder. I want to be understanding towards them but if they know it is a problem, they should be working to make it better not just taking a loss.
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