Hello, I urgently need your assistance. I purchased a plan on 12 November and paid $100, but my ID verification is still pending. I was informed it would be resolved within 10 days, but it has been much longer without any updates. I have followed up several times, yet the support team has not responded. My account remains stuck at verification, preventing me from using the service effectively. Please look into my case and resolve this issue promptly. 🙏
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