Review Time
Hello, I urgently need your assistance. I purchased a plan on 12 November and paid $100, but my ID verification is still pending. I was informed it would be resolved within 10 days, but it has been much longer without any updates. I have followed up several times, yet the support team has not responded. My account remains stuck at verification, preventing me from using the service effectively. Please look into my case and resolve this issue promptly. 🙏
I attempted to create a Songtrust account and entered my credit card information as part of completing the registration. At no point was there a clear “Pay” or “Submit Payment” button, yet my card was charged automatically for the registration fee.I never submitted any music, used any services, or intended to pay at that moment. Despite this, the fee was non-refundable according to their Terms of Service.Be aware that simply entering your payment information may result in an immediate charge, even if you haven’t finished signing up.
The registration process looked simple and professional, but after completing all the steps and linking my BMI information, none of my songs have been processed or approved yet. It has been weeks with no update or response to my emails. The platform feels reliable in design but extremely slow in execution.
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