Had a Sonnen Eco battery system fitted in March 2019 and for the most part the system has been faultless. In December 2023 I had my first issue with a failed module. Although the module was replaced under warranty, it took 10 weeks for the repair to be completed. I am now having another issue which started in August 2025, again I emailed support and it has now been 4 weeks and still no idea when my issue will be rectified. Support is basically non-existent, if you don't continually email them, they won't give you any updates. For the money this brand costs, you would think they would have a better support service. Sadly this is not the case. I have given them 2 stars but I would rate the product as 4 stars but the support as 1 star. I am located in Australia.
Claim your business profile now and gain access to all features and respond to customer reviews.
Unsere Vision ist, dass sich alle Menschen mit sauberer und bezahlbarer Energie versorgen können.
