I ordered two controllers but only received one in the package. I could only contact the company through web chat, where they suggested I file a claim against the courier. However, the shipping contract is between the company and the courier, not me. The courier isn't at fault since the package was intact. Someone at the company clearly made an error or there are dishonest employees. I finally managed to speak to someone who promised to follow up, but I haven't heard back yet. After years of buying their products, this experience has changed my view entirely, even if they resolve the issue.
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