Well we bought a TV from the Sony store everything was fine, great & the service brilliant. However the TV was late being delivered and it was damaged. They took for ever to come and pick it back up from us i.e. two weeks over the four weeks delivery!!
It's ok if you've already got a TV but we've only just moved to the UK so we didn't have an existing TV. We called Sony and asked if they could sort out the issue but they said they were unable to help!!
Seems like the store people are being let down by the delivery which isn't good for them. Everything is sorted out now but I wouldn't go through the process again..
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