Having been an avid Sony customer for many years, my recent experience with their Customer Support Service Department has left me feeling incredulous and disgusted. I recently purchased one of their top range computers. A problem when trying to view pre-recorded videos in the Windows Media Centre quickly became evident. To cut a very protracted situation short, suffice to say, that Sony said it was an issue for Microsoft. Microsoft said it was an issue for MSN. MSN said as the fault lay with a pre-installed programme, it was the responsibility of the computers' manufacturer. When I again contacted Sony, they completely refused to accept liability and referred me back to Microsoft and MSN. Sony have not only abrogated there responsibility, but have also lost a loyal customer. After countless expensive telephone calls, I am no nearer to a solution. Buyer Beware!
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