You ruined our Christmas!!! I ordered a new TV at the end of November, expecting delivery within 4 days. It was shipped but got stuck at the delivery depot. I couldn't reach the courier. I called the support team multiple times, only to be told they were waiting for a response from the courier and would get back to me. Nine days later, I had enough. I requested to cancel the order, but they refused to issue a refund until the TV was returned to them, even though it was never delivered to me!!! I had to file a case with a payment platform to get my money back. It took nearly a month, and I received my refund on December 23rd. This was meant to be a Christmas gift for my family to enjoy during the holiday. Unfortunately, there wasn't enough time to buy a different one elsewhere. I will never purchase from this company again. Their customer service is terrible and unhelpful.
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