My £3000 Bravia OLED TV with a 5 year warranty completely packed up after only 14 months. I was directed by my retailer to a Sony help centre apparently based in Egypt. The guys there are all incredibly courteous and polite but totally ineffectual - after many frustrating phone calls and emails over a period of 10 days I was eventually assigned to a UK service company to organise a technician call out. Premier specification, premier price, toy town after sales service.
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