On October 1st, I had high hopes for a relaxing and rejuvenating experience at sorbet salon in cavendish. My daughter and I had booked appointments for nail, brow, and lip treatments, and I had specifically requested that the beautician follow a picture I provided to ensure I got the look I wanted. I had also made it clear that I had grown out my brows for four months without touching them, so they could be shaped and done professionally. I couldn't help but feel a sense of excitement and anticipation. That is, until she asked me to check if I was happy with the progress. What I saw in the mirror was nothing short of disastrous. She had hacked away more than half of my brow, leaving it uneven and shapeless. The lines were jagged, and I couldn't believe what I was seeing.I was absolutely distraught. The beautician seemed to have no idea what she was doing, and the damage was already done. To make matters worse, she simply left the room without a word of apology or explanation. It was like she had abandoned ship, leaving me to deal with the aftermath.The supervisor was called in, and she was visibly shocked by the state of my brow. She explained that there wasn't much that could be done to fix it, which only added to my frustration. They then brought in a senior therapist to try and salvage what was left of my brows. She worked tirelessly to make my other brow match the damaged one as closely as possible, but it was clear that it was going to be a challenge. The beautician had apparently been trained, but it seemed like she had no concept of shape, proportion, or even basic aesthetics. I was mortified, and the experience was nothing short of traumatic.When it came time to discuss compensation, I was appalled by the salon's response. They offered to waive the fee for the treatment, which seemed like a token gesture at best. I insisted that this wasn't enough and that they should be paying me for the emotional distress and inconvenience they had caused. After some negotiation, they offered me a voucher for a set of acrylic nails, but it could only be used at the same Cavendish branch that had messed up my face.Let me be clear: I do not want a voucher for more treatments at the same salon that ruined my confidence and made me look like an angry clown. I want real compensation for the harm that has been done. I want to make it clear that the Cavendish branch is a disaster, and their customer service is shocking. The lack of accountability, empathy, and understanding shown by the staff is appalling.As I walk around with this botched brow, I feel like I'm wearing a neon sign that screams "I'm a victim of incompetence. I've had to adjust my daily routine, covering up the affected area with makeup which I don't wear!The experience has left me shaken, and I would not recommend the Cavendish branch to anyone.
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One stop shop beauty salon that offers manicures to pedicures, skin care and body massages, good hair days and bad hair days (and unwanted hair days) we're here to serve up a double scoop of all beautiful things.
Our nail treatment, hair care and body massage will leave fresh and ready to shine out there. Our Hair and skin care specialists offer a range of beauty therapy treatments that deliver head-to-toe confidence to the ladies and chaps. Sorbet Salon for all-round beauty therapy, Sorbet Dry Bar for express hairstyling. Sorbet salons for real women and men's grooming for ethnic hair and any type of hair treatments and hairstyling.
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