I sent my parents to Sorbet for a pedicure and massage as a treat for their wedding anniversary, expecting a relaxing and enjoyable experience for both of them. While my mother was happy with her pedicure, my father had a deeply disappointing experience with his massage.He booked a 60-minute full-body massage but had to stop the treatment early because the therapist lacked skill and did not apply enough pressure, despite his feedback. She seemed to have no idea where the pressure points were and was simply rubbing his body, which is far below the standard of a proper massage. My father is experienced with spa treatments and knows what a good massage should feel like—this was not it.When he raised his concerns with the receptionist, he was told that this is "not a professional spa like those in hotels," which is a completely unacceptable excuse for substandard service. To make matters worse, the receptionist made no effort to offer him another therapist or any solution, which reflects poorly on the level of customer care.I expected much better from Sorbet, especially for such a special occasion. This experience was incredibly disappointing and unprofessional. I hope this feedback is taken seriously to improve the quality of service and the overall customer experience.
Claim your business profile now and gain access to all features and respond to customer reviews.
One stop shop beauty salon that offers manicures to pedicures, skin care and body massages, good hair days and bad hair days (and unwanted hair days) we're here to serve up a double scoop of all beautiful things.
Our nail treatment, hair care and body massage will leave fresh and ready to shine out there. Our Hair and skin care specialists offer a range of beauty therapy treatments that deliver head-to-toe confidence to the ladies and chaps. Sorbet Salon for all-round beauty therapy, Sorbet Dry Bar for express hairstyling. Sorbet salons for real women and men's grooming for ethnic hair and any type of hair treatments and hairstyling.
See more
