I had an issue with a Soreen product and filled in a complaint form on their website and I was sent a voucher to replace the item within a week. However, I felt my particular issue needed more scrutiny and so I decided to email the company. It did take a little while to get through to the correct department but once I did customer services were spectacular. They showed concern and compensated me well with Soreen products. In fact they were more generous than they needed to be. I love their products and the company clearly showed they care about their customers. Well done Soreen!
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