Review Time
Bought a sliced loaf which was in date by a few days. I opened it the day before the BBE and found mould which looked like it had been growing for at least several days if not longer. It knocked me sick at the sight of it. I contacted Soreen, who asked if I'fd be happy to send it back to them in the form. Received no response. 5 days later I contacted about the original form as I had kept the mouldy loaf as proof. I was emailed in an abrupt style saying the response was sent by letter and it was royal mail's fault the letter hadn't arrived. I've still not had the letter. Awful service! The least they could do is provide the means for a replacement with an apology.
Bought a sliced loaf which was in date by a few days. I opened it the day before the BBE and found mould which looked like it had been growing for at least several days if not longer. It knocked me sick at the sight of it. I contacted Soreen, who asked if I'fd be happy to send it back to them in the form. Received no response. 5 days later I contacted about the original form as I had kept the mouldy loaf as proof. I was emailed in an abrupt style saying the response was sent by letter and it was royal mail's fault the letter hadn't arrived. I've still not had the letter. Awful service! The least they could do is provide the means for a replacement with an apology.
What a joke - we buy their products and whilst close to the end of the "best before" but not after - all of their loaves are mouldy directly after purchase. We contacted them after this disgusting find and they posted us a voucher that doesn't even cover the cost of our purchase.
Mouldy lift bar in child’s lunch box!Cannot believe the lift bar was covered in blue / green mould!! Absolutely disappointed in Soreen. I have attempted to contact them via their contact form online and it keeps redirecting and not submitted! After several attempts I’ve given up. Even their website seems to be outdated and unusable!
Reminiscing of younger days, my wife decided to tickle our taste buds by buying a variety of Soreen Lift Bars. All tasted of uncooked flour with synthetic chemical flavourings, reminiscent of raw cake mix!With pride the company's sales patter implies the experience as a delicious squidgee tasty treat.Think again before buying these!
bought a part backed malt loaf really soft in middle uneatable, filled in a form on there web site was asked if i would send it back i said yes. nothing wrote to the CEO nothing, was NOT looking for anything back except to report the under cooked item .sent a bog standard CUSTOMER SERVICE LETTER UNSIGHNED with a voucher for a replacement product nothing about returning it as they said they would send me a return envelope sent another email to Samworth brothers but nothing
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