soreen.com

1.5
1.5 Based on 20 reviews

...

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Ingrid Baker
Disgusting customer service and a foul product

Bought 3 loaves.My son cut a slice, ate it and 2 hours later he was sick.We xChecked the loaf and it was raw in the middle.we checked the other 2 and they were also raw. They all shared the same batch number.I contacted customer service and no reply to my email. I tried again and got no reply then out of the blue I received a gift voucher for £1.50. I had paid this for 1 loaf but i bought 3.However they had posted the voucher without a stamp so I had to pay £2.50 to royal mail to see who the unpaid letter was from.I was furious.i rang customer service. I was asked to post copies I'd everything such as the letter and the envelope.I heard nothing_ I chased it up twice and this morning received a postal order for £2.50Who sends a postal order???I now have to trail to the post office and after all this no mention of their product making my son sick and a measly refund for my postage.What a waste of time and we won't be buying their revolting products ever again.if I could give less than 1 star I would

1
Date of experience: May 21, 2022

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